Returns & Refunds Policy
To return a product, please first read though the following terms and conditions.
We know that you will be pleased with your purchases from O-2go. However, there may be occasions when you will need to return items to us or cancel an existing order.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 5 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation.
For large and bulky items, or Hazardous goods returns please call us on 0345 100 0084 and we will arrange a collection on your behalf, please note that you are required to pay any return shipping costs.
Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method.
Items Faulty on Arrival
If your items are faulty on arrival, you have 7 calendar days in which to inform us of the fault (please note that for our business customers, this is 2 calendar days). Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
If you change your mind (UK and EU Deliveries Only)
If you have simply changed your mind about any item ordered and it hasnt been opened or used and you wish to return it, (subject to certain exclusions) then in line with the UK Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 10 days of receipt. The item must not be used and must be 'as new' and in their original packing when returned to us, please note that should you return any item that has been opened, or used we are unable to issue a refund.Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense.
Once the item is received , we'll issue a full refund for the product to your original payment method. Please note this policy has some limitations and does not apply to business customers. (The UK Distance Selling Regulations do not apply to Business customers)
For order returns not notified to us within 10 days of receipt we reserve the right to deduct a re-stocking fee of 30% of the item value, excluding VAT and excluding delivery charges.
Need to return an item?
You can request a return by calling us on 0345 100 0084
In addition to this policy you should also refer to our general terms and conditions of sale.